--- title: "How it works | WingUp Business" description: "Sign up, and within 2 minutes our setup agent calls you. 10–15 minutes later your agent answers the phone, books appointments and sends WhatsApp summaries." url: https://biz.wingup.ai/en/how-it-works/ lang: en --- # How it works. From sign-up to your first WhatsApp summary. No long forms, and no new system to learn. ## It starts with a call. Sign up. Business name, mobile and website. Under a minute. Our setup agent calls you. Within 2 minutes. She has already read your website, and confirms your hours, services, prices and when to put calls through. Go live. Get a number or forward yours, make a test call and pick a package. ## A call comes in. Pick a business and press play: the call on one side, what the agent did in the business’s systems on the other. Pick a business 1. Agent Bialik Street Dental, hello. How can I help? 2. Yossi I have an appointment tomorrow at nine, and a tooth has hurt badly since yesterday. 3. Google Calendar 4. Agent Yossi, I can see your appointment tomorrow at nine. Severe pain is something Dr Cohen should hear about. Shall I put you through to her now? 5. Yossi Yes, please. 6. Warm transfer 7. Agent Putting you through. I’ve told her what it’s about, so no need to start again. Demo: the voices were generated for this site. Real product calls will replace them. 1. Agent Levi Brothers Garage, hello. 2. Moshe How much is a 15,000 km service, and do you have room on Sunday? 3. Agent A 15,000 km service for a private car is ₪450 before parts. One moment, I’ll check Sunday. 4. Google Calendar 5. Agent There’s 8:00 or 12:30. Which works for you? 6. Moshe Eight. The plate is 12‑345‑67. 7. Google Calendar 8. Agent You’re in for Sunday 26.10 at 8:00. Anything else? Demo: the voices were generated for this site. Real product calls will replace them. 1. Agent Noa Ceramics, hello. How can I help? 2. Rotem I ordered a week ago and nothing has arrived yet. 3. WooCommerce 4. Agent Found it, order 4471. It left on 15.10 and it’s out for delivery today. Shall I WhatsApp you the tracking link? 5. Rotem Yes, great. 6. WhatsApp 7. Agent Sent. Anything else? Demo: the voices were generated for this site. Real product calls will replace them. 1. Agent Oren Properties, hello. How can I help? 2. Rachel I want to sell my flat in Ramat Gan. What do you think it’s worth? 3. Agent One of our brokers does the valuation after seeing the flat, and it’s free. Could you tell me a bit about it? 4. Rachel Five rooms, fourth floor, 30 Abba Hillel. We want to sell within three months. 5. Google Calendar 6. Agent Oren handles our sales in Ramat Gan. He can come on Wednesday at 17:00 or 18:30. What suits you? 7. Rachel 18:30. My name is Rachel Golan. 8. Agent Just to check: Rachel Golan, a valuation at 30 Abba Hillel, on Wednesday the twenty-second of October, at half past six in the evening. Shall I book it? 9. Rachel Yes. 10. Google Calendar 11. WhatsApp 12. Agent You’re booked, and I’ve sent you a confirmation on WhatsApp. Oren will be there on Wednesday at 18:30. Demo: the voices were generated for this site. Real product calls will replace them. 1. Agent Shiraz Boutique, hello. How can I help? 2. Michal Hi, do you have the long green dress from the window in a 38? 3. Shopify 4. Agent The system shows one left in a 38. Shall I ask the team to hold it for you? 5. Michal Yes, but I can only come tomorrow. How late are you open? 6. Agent Tomorrow we’re open 10:00 to 20:00. And by the way, all T-shirts are two for one until the end of the month. 7. Inbox 8. Agent Done. The team will confirm that the dress is on hold. Shall I WhatsApp you the address with a Waze link? 9. Michal Yes, thanks. 10. WhatsApp Demo: the voices were generated for this site. Real product calls will replace them. 1. Agent Avi Plumbing, hello. We’re closed right now, but I’m here. What happened? 2. Shira A pipe burst under the sink and the water won’t stop! 12 Herzl Street, Holon. 3. Agent If you can, close the flat’s main water valve. I’m putting you through to Avi now. 4. Warm transfer 5. Shira Thank you! Demo: the voices were generated for this site. Real product calls will replace them. Bialik Street Dental Put through Actions in your systems 1. Google Calendar Looking up the caller by number Yossi Avraham, appointment Wed 22.10, 09:00 2. Warm transfer Briefing Dr Cohen: severe pain since yesterday, appointment tomorrow 09:00 Answered, put through The summary you got on WhatsApp Yossi Avraham, 052‑418‑9930 Severe tooth pain since yesterday. Put through to you with a warm transfer. His Wed 22.10 09:00 appointment is unchanged. For you: decide whether to see him earlier. 1:38 call, billed Levi Brothers Garage Booked Actions in your systems 1. Google Calendar Checking Sun 26.10 Free at 08:00 and 12:30 2. Google Calendar Booking a 15,000 km service, Sun 26.10, 08:00, plate 12‑345‑67 Booked The summary you got on WhatsApp Moshe Dahan, 050‑662‑1048 Booked a 15,000 km service for Sun 26.10 at 08:00, plate 12‑345‑67. Quoted ₪450 before parts. For you: nothing. 1:52 call, billed Noa Ceramics Order status Actions in your systems 1. WooCommerce Finding the order by phone number Order 4471, shipped 15.10, out for delivery 2. WhatsApp Sending the caller the tracking link Sent The summary you got on WhatsApp Rotem Sagi, 053‑220‑7815 Asked about order 4471. It’s out for delivery; she got the tracking link. For you: nothing. 1:21 call, billed Oren Properties Booked Actions in your systems 1. Google Calendar Checking Oren’s calendar this week Free Wed 22.10, at 17:00 and 18:30 2. Google Calendar Booking a valuation with Oren, 30 Abba Hillel, Wed 22.10, 18:30 Booked 3. WhatsApp Sending the caller a confirmation with the meeting details Sent The summary you got on WhatsApp Rachel Golan, 054‑318‑6402 Wants to sell a 5-room flat, 4th floor, 30 Abba Hillel, Ramat Gan, within three months. Valuation booked with Oren on Wed 22.10 at 18:30. For you: go to the meeting. She was given no price. 2:31 call, billed Shiraz Boutique Lead Actions in your systems 1. Shopify Checking stock: long green dress, size 38 One left 2. Inbox Recording a hold request: long green dress, 38, Michal, tomorrow Sent to the team 3. WhatsApp Sending the caller the address and a Waze link Sent The summary you got on WhatsApp Michal Raz, 052‑604‑1187 Asked to hold the long green dress in a 38 (the system shows one left). Coming tomorrow. Got the address and a Waze link. For you: put the dress aside and confirm with her. 1:46 call, billed Avi Plumbing Put through Actions in your systems 1. Warm transfer Urgent rule, leak: briefing Avi, 12 Herzl St, Holon Answered, put through The summary you got on WhatsApp Shira Ben David, 054‑909‑3317 Burst pipe under the sink, 12 Herzl St, Holon. Put through to you with a warm transfer. For you: go out, or call her back. Fri 22:40, 0:58 call, billed ## Everything in one place. ### Calls and transcripts Every call with its recording, transcript and summary. See what the agent did, and whether the call was billed. ### Inbox Leads, call-back requests and complaints, by urgency. Each one arrives with the details already collected. ### Action log Every action in your systems, with its time and result. Some actions undo with one tap. ### The agent Change her in a chat and check with a test call. Every version is kept, and you can roll back. ## What you get **A phone number** An Israeli 07x or 03 number, or forwarding from your line. If anything fails, calls go to a backup phone. **A WhatsApp summary** After every call, with SMS and email as backup, and an instant alert for anything urgent. **An app for the owner** Calls, appointments, enquiries and an action log. See what she did, and undo an action if needed. **A button for your website** Visitors talk to the agent in the browser, call, or leave their number. **8 languages** Hebrew, English, Arabic, Russian, Amharic, French, Spanish and Ukrainian. **Your business knowledge** Web pages, files and notes. What she knows, she learns from you. ## Your agent, live this week. Sign up, and within 2 minutes our setup agent calls you. Setup is free, and you pay only when you go live. [Get started](https://biz.wingup.ai/app/signup)