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Sample calls.

Seven businesses, seven calls. In each one: what was said, what the agent did in the business’s systems, and the summary the owner got.

An estate agent measures a wall in a flat for sale while his phone rings on the sill

A call comes in.

Pick a business and press play: the call on one side, what the agent did in the business’s systems on the other.

Pick a business

Shiran Hair StudioDana · Tue, 10:42

  1. Agent Shiran Hair Studio, hello. How can I help?
  2. Dana Hi, can I book a cut and colour for Tuesday morning?
  3. Google Calendar
  4. Agent On Tuesday I have 10:30 or 11:15. Which suits you?
  5. Dana 10:30, please.
  6. Google Calendar
  7. Agent You’re booked for Tuesday 21.10 at 10:30. Shall I WhatsApp you a confirmation with a Waze link?
  8. Dana Yes, thanks!
  9. WhatsApp

Demo: the voices were generated for this site. Real product calls will replace them.

Bialik Street DentalYossi · Tue, 16:05

  1. Agent Bialik Street Dental, hello. How can I help?
  2. Yossi I have an appointment tomorrow at nine, and a tooth has hurt badly since yesterday.
  3. Google Calendar
  4. Agent Yossi, I can see your appointment tomorrow at nine. Severe pain is something Dr Cohen should hear about. Shall I put you through to her now?
  5. Yossi Yes, please.
  6. Warm transfer
  7. Agent Putting you through. I’ve told her what it’s about, so no need to start again.

Demo: the voices were generated for this site. Real product calls will replace them.

Levi Brothers GarageMoshe · Thu, 07:48

  1. Agent Levi Brothers Garage, hello.
  2. Moshe How much is a 15,000 km service, and do you have room on Sunday?
  3. Agent A 15,000 km service for a private car is ₪450 before parts. One moment, I’ll check Sunday.
  4. Google Calendar
  5. Agent There’s 8:00 or 12:30. Which works for you?
  6. Moshe Eight. The plate is 12‑345‑67.
  7. Google Calendar
  8. Agent You’re in for Sunday 26.10 at 8:00. Anything else?

Demo: the voices were generated for this site. Real product calls will replace them.

Noa CeramicsRotem · Wed, 13:20

  1. Agent Noa Ceramics, hello. How can I help?
  2. Rotem I ordered a week ago and nothing has arrived yet.
  3. WooCommerce
  4. Agent Found it, order 4471. It left on 15.10 and it’s out for delivery today. Shall I WhatsApp you the tracking link?
  5. Rotem Yes, great.
  6. WhatsApp
  7. Agent Sent. Anything else?

Demo: the voices were generated for this site. Real product calls will replace them.

Avi PlumbingShira · Fri, 22:40

  1. Agent Avi Plumbing, hello. We’re closed right now, but I’m here. What happened?
  2. Shira A pipe burst under the sink and the water won’t stop! 12 Herzl Street, Holon.
  3. Agent If you can, close the flat’s main water valve. I’m putting you through to Avi now.
  4. Warm transfer
  5. Shira Thank you!

Demo: the voices were generated for this site. Real product calls will replace them.

Shiraz BoutiqueMichal · Wed, 17:35

  1. Agent Shiraz Boutique, hello. How can I help?
  2. Michal Hi, do you have the long green dress from the window in a 38?
  3. Shopify
  4. Agent The system shows one left in a 38. Shall I ask the team to hold it for you?
  5. Michal Yes, but I can only come tomorrow. How late are you open?
  6. Agent Tomorrow we’re open 10:00 to 20:00. And by the way, all T-shirts are two for one until the end of the month.
  7. Inbox
  8. Agent Done. The team will confirm that the dress is on hold. Shall I WhatsApp you the address with a Waze link?
  9. Michal Yes, thanks.
  10. WhatsApp

Demo: the voices were generated for this site. Real product calls will replace them.

Oren PropertiesRachel · Mon, 12:10

  1. Agent Oren Properties, hello. How can I help?
  2. Rachel I want to sell my flat in Ramat Gan. What do you think it’s worth?
  3. Agent One of our brokers does the valuation after seeing the flat, and it’s free. Could you tell me a bit about it?
  4. Rachel Five rooms, fourth floor, 30 Abba Hillel. We want to sell within three months.
  5. Google Calendar
  6. Agent Oren handles our sales in Ramat Gan. He can come on Wednesday at 17:00 or 18:30. What suits you?
  7. Rachel 18:30. My name is Rachel Golan.
  8. Agent Just to check: Rachel Golan, a valuation at 30 Abba Hillel, on Wednesday the twenty-second of October, at half past six in the evening. Shall I book it?
  9. Rachel Yes.
  10. Google Calendar
  11. WhatsApp
  12. Agent You’re booked, and I’ve sent you a confirmation on WhatsApp. Oren will be there on Wednesday at 18:30.

Demo: the voices were generated for this site. Real product calls will replace them.

Shiran Hair Studio

Booked

Actions in your systems

  1. Google Calendar Checking Tue 21.10, morning Free at 10:30 and 11:15
  2. Google Calendar Booking cut and colour, Tue 21.10, 10:30 Booked
  3. WhatsApp Sending the caller a confirmation and a Waze link Sent

The summary you got on WhatsApp

Dana Levi, 054‑731‑2290

Booked a cut and colour for Tue 21.10 at 10:30. Got a confirmation and a Waze link.

For you: nothing.

2:14 call, billed

Bialik Street Dental

Put through

Actions in your systems

  1. Google Calendar Looking up the caller by number Yossi Avraham, appointment Wed 22.10, 09:00
  2. Warm transfer Briefing Dr Cohen: severe pain since yesterday, appointment tomorrow 09:00 Answered, put through

The summary you got on WhatsApp

Yossi Avraham, 052‑418‑9930

Severe tooth pain since yesterday. Put through to you with a warm transfer. His Wed 22.10 09:00 appointment is unchanged.

For you: decide whether to see him earlier.

1:38 call, billed

Levi Brothers Garage

Booked

Actions in your systems

  1. Google Calendar Checking Sun 26.10 Free at 08:00 and 12:30
  2. Google Calendar Booking a 15,000 km service, Sun 26.10, 08:00, plate 12‑345‑67 Booked

The summary you got on WhatsApp

Moshe Dahan, 050‑662‑1048

Booked a 15,000 km service for Sun 26.10 at 08:00, plate 12‑345‑67. Quoted ₪450 before parts.

For you: nothing.

1:52 call, billed

Noa Ceramics

Order status

Actions in your systems

  1. WooCommerce Finding the order by phone number Order 4471, shipped 15.10, out for delivery
  2. WhatsApp Sending the caller the tracking link Sent

The summary you got on WhatsApp

Rotem Sagi, 053‑220‑7815

Asked about order 4471. It’s out for delivery; she got the tracking link.

For you: nothing.

1:21 call, billed

Avi Plumbing

Put through

Actions in your systems

  1. Warm transfer Urgent rule, leak: briefing Avi, 12 Herzl St, Holon Answered, put through

The summary you got on WhatsApp

Shira Ben David, 054‑909‑3317

Burst pipe under the sink, 12 Herzl St, Holon. Put through to you with a warm transfer.

For you: go out, or call her back.

Fri 22:40, 0:58 call, billed

Shiraz Boutique

Lead

Actions in your systems

  1. Shopify Checking stock: long green dress, size 38 One left
  2. Inbox Recording a hold request: long green dress, 38, Michal, tomorrow Sent to the team
  3. WhatsApp Sending the caller the address and a Waze link Sent

The summary you got on WhatsApp

Michal Raz, 052‑604‑1187

Asked to hold the long green dress in a 38 (the system shows one left). Coming tomorrow. Got the address and a Waze link.

For you: put the dress aside and confirm with her.

1:46 call, billed

Oren Properties

Booked

Actions in your systems

  1. Google Calendar Checking Oren’s calendar this week Free Wed 22.10, at 17:00 and 18:30
  2. Google Calendar Booking a valuation with Oren, 30 Abba Hillel, Wed 22.10, 18:30 Booked
  3. WhatsApp Sending the caller a confirmation with the meeting details Sent

The summary you got on WhatsApp

Rachel Golan, 054‑318‑6402

Wants to sell a 5-room flat, 4th floor, 30 Abba Hillel, Ramat Gan, within three months. Valuation booked with Oren on Wed 22.10 at 18:30.

For you: go to the meeting. She was given no price.

2:31 call, billed

An online-store owner tapes a parcel shut while her phone rings on the table
A car service centre: a service advisor at the desk and mechanics behind the glass

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