“Where’s my order?” comes up again and again, every day.
The agent finds the order by number, phone or email, and tells the customer exactly where it is. Every problem gets a clear next step: a return, a complaint or a callback from you.
Calls the online-store template knows: where is my order, delivery, returns, payment problems.
Noa Ceramics
Demo: the voices were generated for this site. Real product calls will replace them.
Noa Ceramics
Order status
Actions in your systems
The summary you got on WhatsApp
Rotem Sagi, 053‑220‑7815
Asked about order 4471. It’s out for delivery; she got the tracking link.
For you: nothing.
Where’s my order. She finds the order by number, phone or email, and sends the customer a tracking link on WhatsApp.
Delivery. Times, cost, the free-delivery threshold and pickup, from your policy.
Returns and exchanges. She opens a return by your policy, only after the customer says yes.
Damaged or missing items. She opens a complaint with the order number and exactly what went wrong.
Money, cancellations and address changes. She doesn’t touch these. She records a callback request, and you handle it.
Stock and products. In stock? Which colour? Which size? Straight from your store.
Works today 
Works today 
Coming soon 
Coming soon 
Coming soon 
Coming soon No calendar connected? She takes the details, and you call the customer back.
Setup and test calls are free. You pay only when you pick a package and go live.
₪1,000 a month + VAT
For a business that wants no call to go missing.
₪1,900 a month + VAT
For a business that books appointments and wants them booked for it.
Every order question needs a store connection. With Premium, the agent connects to your store, checks orders and stock, and opens returns.
₪3,500 a month + VAT
For a store, a small chain, or a business with several numbers.
How does she find an order without the order number? By the phone number or email used to order.
Can she cancel an order or issue a refund? No. She records the request and you call the customer back. She never says a refund was made or an order was cancelled.
What about customer privacy? She gives details only for an order found by its number, or by the caller’s own phone or email. She never reads out addresses, emails or card details.
Does she promise a delivery date? Only what the order status or your delivery policy says. When it says “expected”, she says “expected”.
Which stores does it work with? Today, WooCommerce and Shopify. Wix and Konimbo are coming soon. Without a connection, every order question becomes a callback request.
Sign up, and within 2 minutes our setup agent calls you. Setup is free, and you pay only when you go live.